1.Who we are
Arxan AI ("Arxan", "we", "us") is operated by [legal entity],
registered at [registered address], Indonesia. We run a unified API
gateway that lets developers access third-party AI models through one OpenAI-compatible endpoint.
We are not a developer or owner of the underlying models, and we are not affiliated with,
endorsed by or sponsored by the model providers listed in our catalogue. Model names and
logos are trademarks of their respective owners.
2.Accounts and eligibility
You must be at least 18 years old, or the age of legal majority where you live, and able to
enter into a binding contract. You agree to give accurate account information and to keep it
current.
You are responsible for everything that happens under your account, including usage by your
employees, contractors and any application you deploy with your API keys. Accounts are not
transferable without our written consent.
3.API keys and security
API keys are secrets. You must keep them confidential, store them in a secret manager or
environment variable rather than in client-side code or public repositories, and revoke any
key you believe has been exposed.
You can create scoped keys with budget limits and model allow-lists in the dashboard. Limits
reduce risk but do not remove your responsibility for charges generated with your keys.
4.Credit, fees and taxes
The service is prepaid. You top up a credit balance in US dollars, and each request deducts
the cost of its input, cached and output tokens at the rates published on our website or in
the dashboard at the time of the request. There is no subscription, seat fee or minimum spend.
- Prices are shown per 1 million tokens for readability; billing is calculated per token.
- We may change model prices and add or remove models; changes apply to usage after they are published.
- Credit has no cash value, is not transferable and cannot be used outside the service.
- Payments are processed by our merchant of record; taxes are calculated and collected at checkout where required.
- Refunds are governed by our Refund Policy.
If your balance reaches zero, requests are rejected until you top up. We may apply rate limits
to protect the platform and other customers.
5.Acceptable use
You agree not to use the service to:
- break any law, regulation or third-party right, including intellectual property and privacy rights;
- create or distribute sexual content involving minors, or any content that sexualises minors;
- produce malware, phishing material, or instructions for weapons, explosives or serious physical harm;
- harass, threaten, defame or unlawfully discriminate against people or groups;
- make high-impact decisions about individuals (credit, employment, housing, healthcare, legal status) without meaningful human review;
- present AI output as professional medical, legal or financial advice to end users without appropriate disclaimers and human oversight;
- circumvent rate limits, budgets, authentication or billing, or resell raw API access as a standalone key-forwarding service;
- probe, scan or overload the platform, or interfere with other customers;
- misrepresent your product as being affiliated with or endorsed by Arxan or by any model provider.
You are responsible for the prompts you send and for how you use the output, including
disclosures required by applicable law where people interact with an AI system.
6.Third-party models and availability
Requests are forwarded to upstream providers. Their availability, model versions, context
limits, features and prices can change, and they may apply their own acceptable-use policies.
A model shown in our catalogue can be withdrawn, renamed or rate-limited at any time.
We aim for high availability but do not guarantee uninterrupted service or any particular
model, latency or accuracy. We are not liable for upstream outages, deprecations or refusals
to serve a request.
7.Your inputs and outputs
You keep all rights you have in the prompts you send and in the output you receive, subject to
the terms of the upstream provider that generated it. You grant us the limited licence needed
to transmit, process and store what is required to deliver the service and to bill you.
We do not use your prompts or completions to train models. Our request logs record metadata
such as model, token counts, latency, status and key identifier; our
Privacy Policy explains what is retained and for how long.
AI output can be wrong, incomplete or biased. You are responsible for validating it before
relying on it, especially in production or in any context that affects people.
8.Intellectual property
The Arxan name, logo, website, dashboard and documentation are ours or our licensors'. We grant
you a non-exclusive, non-transferable, revocable right to use the service during your
subscription to credit, for your own products and internal business purposes.
You may not copy, resell, sublicense or reverse engineer the platform, or use our marks in a
way that suggests endorsement, except for factual references such as "built with Arxan AI".
9.Suspension and termination
You can stop using the service at any time and close your account from the dashboard. We may
suspend or terminate access if you breach these terms, if required by law, if your account is
used for fraud or abuse, or if a payment is reversed.
Where we terminate without cause, we refund the unused credit balance under our
Refund Policy. Where we terminate for breach, we may retain amounts
owed for usage already delivered.
10.Disclaimers
The service is provided "as is" and "as available". To the maximum extent permitted by law, we
disclaim all implied warranties, including merchantability, fitness for a particular purpose,
non-infringement and accuracy of output. We do not warrant that the service will be
uninterrupted, secure or error-free, or that any model will remain available.
11.Limitation of liability
To the maximum extent permitted by law, neither party is liable for indirect, incidental,
special, consequential or punitive damages, or for lost profits, revenue, data or goodwill.
Our total aggregate liability arising out of or relating to these terms is limited to the
amount you paid us for the service in the three months before the event giving rise to the
claim. Nothing in these terms limits liability that cannot be limited by law, including
liability for wilful misconduct, fraud or death and personal injury caused by negligence.
12.Indemnity
You agree to indemnify and hold Arxan harmless from claims, damages and costs (including
reasonable legal fees) arising from your use of the service in breach of these terms, from
content you submit, or from your product's use of AI output.
13.Changes to these terms
We may update these terms as the service evolves. Material changes will be announced on this
page with a new "last updated" date, and where required we will notify you by email. Continued
use after the effective date means you accept the updated terms.
14.Governing law and disputes
These terms are governed by the laws of the Republic of Indonesia. The parties will first try
to resolve any dispute in good faith through written notice within 30 days. If that fails,
disputes are subject to the exclusive jurisdiction of the courts of Jakarta, Indonesia, unless
mandatory consumer law where you live gives you a different forum.
